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🐾 What to Expect | Client Guidelines

At Tiny Tails Retreat, our goal is to provide safe, reliable, and stress-free care for every pet. The guidelines below help ensure smooth service, clear communication, and the best possible experience for you and your pet.

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🐾 Pet Transport Services:

​First-Time Transport Visits

For the safety of your pet and our team:

  • Clients are asked to meet outside with pets secured on a leash or in a carrier

  • Indoor pickup for initial transport visits musts be pre-approved

  • This helps prevent escapes, reduces stress, and ensures a smooth handoff

  • Meet and greets are not required but is available upon request. 

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Established Clients

  • Outdoor handoff is still preferred

  • Indoor pickup or drop-off may be arranged when:

    • Access instructions are provided

    • The pet is comfortable with our team

    • Approval has been given in advance

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Transport Safety

  • All pets must be properly secured before entering the vehicle

  • We use seat belts or crates based on pet size and safety needs

  • Pets are never transported loose or left unattended

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🐾 Full-Service Veterinary Visits

Our full-service vet visits are designed to support both pets and owners.

What’s Included

  • Door-to-door transportation

  • Staying on site during the appointment

  • Communication with veterinary staff and pet parent 

  • Comfort and advocacy for your pet

Time & Wait Policy

  • Includes up to 90 minutes total service time

  • Additional wait time may be billed if appointments run longer

  • Delays are communicated whenever possible

Important Notes

  • Veterinary exam fees and treatments are paid directly to the clinic by pet owner

  • Treatment approvals remain the responsibility of the pet owner

  • We will contact you if questions or concerns arise during the visit

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🐾 Care Visits

First Care Visit

For first-time care visits, we require:

  • Clear access instructions (door code, key location, etc.)

  • Feeding, medication, and routine details

  • Emergency contact and veterinary information

A meet-and-greet is not required but available by request.

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During Care Visits

  • We follow your pet’s routine as closely as possible

  • We do not introduce new foods, treats, or activities unless approved

  • Any concerns or changes in behavior are documented and shared

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Service Area & Pricing

  • We proudly serve Summerville, Goose Creek, and Moncks Corner

  • Pricing includes up to 10 miles for transport and vet visits

  • Additional mileage, wait time, or additional pet fees may apply

  • Final pricing is confirmed prior to approval

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Scheduling & Communication

  • All transport and vet visits require approval before confirmation

  • To reserve your appointment time, prepayment is required 4 hours prior to the scheduled service. Payment will be processed using the card on file unless alternative arrangements are made in advance.

  • Cancellations made at least 4 hours prior to the scheduled appointment will receive a full refund.
    Cancellations made within 4 hours of the appointment time, or missed appointments, may be subject to a service charge.

  • We appreciate as much notice as possible if your plans change, as this allows us to adjust routes and accommodate other clients.

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🧡Our Commitment to You

We treat every pet as if they were our own, with patience, care, and attention to safety. These guidelines help us maintain high standards while providing dependable, personalized service.

If you ever have questions or special circumstances, we encourage open communication so we can best support you and your pet.

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