Payment & Cancellation Policy

Payments for all services are due 4 hours prior to the scheduled service time.

Cancellations & Rescheduling

Cancellations or rescheduling requests made at least 4 hours prior to the scheduled service time will receive a full refund.
Cancellations or rescheduling requests made within 4 hours of the scheduled service time are non-refundable.
Failure to contact us within the 4-hour window may be considered a no-show and is non-refundable.

No-Shows

If we arrive for a scheduled service and are unable to complete it due to client unavailability, lack of access, or pet unavailability, the service will be considered a no-show and is non-refundable.

Late Arrivals & Delays

Service times are estimates and may vary due to traffic, routing, weather, or other client needs. Additional waiting time may result in added charges.

How to Cancel or Reschedule

All cancellations or schedule changes must be made by phone or text to:

Tiny Tails Retreat Pet Services
Phone/Text: 843-284-9022 or email support@tinytailsretreat.co

Policy Updates

This policy may be updated at any time. Any changes will be posted on this page with an updated effective date.